My Pharmacy
Education Sessions

The 2008 NACDS Pharmacy & Technology Conference offers the most expansive and timely selection of education programming in the industry with topics covering the most critical issues facing chain pharmacy today.  This is the only industry conference that provides solution-oriented educational programming that will help you run your business better! 

Please continue to check back for details as updates are made often.

Saturday, August 23, 2008

The Eleventh Annual Forum (by invitation only)
Community Pharmacy and Health Information Technology: Where are we now?  Where are we headed?
Time:   1:00 p.m. – 4:00 p.m.
Speaker: Scott Barclay, MBA
CVS Caremark
  Charles Goodall, RPh, MS
Walgreen Co.
 

Rusty Keith
SureScripts-RxHub

  James Mault, MD
Microsoft
The Annual Forum provides invited attendees with the opportunity to cultivate strong working relationships with one another, share their ideas and thoughts with their colleagues and peers, and gain up-to-date information from nationally recognized speakers on current issues facing pharmacy. This year, the Annual Forum will highlight health information technology (HIT) and the role of community pharmacy, including a discussion of how community pharmacy is involved with HIT and what lies ahead for the profession. Health information technology is evolving quickly from electronic prescribing to electronic medical records and other innovative services. The advances in health information technology will rapidly change the face of health care. This year’s Forum will explore what is driving these changes, how HIT will transform community pharmacy patient care services, and the issues and challenges that health care providers will need to consider in this new environment.
 

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Sunday, August 24, 2008

Forewarned is Forearmed: Recently Reported Medication Errors and How to Avoid Them in Your Pharmacy (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speaker: Donna Horn, RPh, DPh
Institute for Safe Medication Practices (ISMP)
A helpful strategy for addressing medication errors is learning about errors and near misses that have occurred in other organizations and using that information to identify potential problems within your company or pharmacies. This session will include a brief description of a number of reported medication errors and medication safety problems, recommendations from the Institute of Safe Medication Practices (ISMP) to reduce the risk of errors, and will incorporate discussion with participants. Participants will have the opportunity to review safeguards they may have implemented regarding previously identified medication safety concerns and will be educated about new issues.
 
Preventing Prescription and OTC Drug Abuse: The New Focus in the War on Drugs
Time:   9:45 a.m. – 10:45 a.m.
Speakers: Gem Benoza
Office of National Drug Control Policy (ONDCP)

The federal government is locked in on what it has identified as a new front in the war on drugs: abuse of the prescription and over-the-counter drugs that teens can find in their own homes.  Public and private initiatives are looking to the entire supply chain, including retail pharmacy, to be part of the solution.  This session will focus on the dynamics that have created this new drug abuse concern, and what retail pharmacy realistically can do.

 
Medicaid Reimbursement: Litigation, Legislation, and Regulation (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speakers: Don Bell, JD
National Association of Chain Drug Stores (NACDS)
  Carol Kelly
National Association of Chain Drug Stores (NACDS)
  Gary Wirth, RPh
National Association of Chain Drug Stores (NACDS)

All AMP, all the time!  That has what it has felt like for pharmacy for the past year and a half.  During that time, the industry has aggressively challenged and sought to reform the faulty Average Manufacturer Price (AMP) methodology for pharmacy Medicaid reimbursement.  Last December, we successfully halted the implementation of the CMS AMP Rule, but we still are seeking a federal legislative remedy and working to limit its impact in the states.  This session will give a comprehensive update on what is happening in Court, on the Hill and in the state capitols as pharmacy continues to try to right the wrong of AMP.

 
Pharmacy Advocacy: Protecting and Promoting the Interests of Community Pharmacy (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speakers: Anne Fellows
National Association of Chain Drug Stores (NACDS)
  Dale Masten
National Association of Chain Drug Stores (NACDS)  
  Mary Staples
National Association of Chain Drug Stores (NACDS)
In 2008, state-level politics created both threats and opportunities for the practice of pharmacy.  State governments cut spending to resolve large budget deficits, often including plans to reduce Medicaid reimbursements to pharmacies; and special interest groups tried to limit the ability of pharmacists to dispense certain classes of generic drugs.  Conversely, community pharmacy fought for higher dispensing fees to offset the impact of AMP, and promoted expansion of pharmacy services such as MTM and immunizations.  This session will discuss specific examples and methods of pharmacy advocacy to protect and promote the interests of community pharmacy at the state level.
  
The Changing Landscape of e-Prescribing (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speakers:   Bob Beckley
SureScripts-RxHub
  Ken Majkowski
SureScripts-RxHub

Advances in health information technology and new electronic prescribing regulations are changing the landcscape of patient care.  In this session, speakers will provide an overview of the changing landscape of e-prescribing and opportunities for community pharmacy and payers to play a key role in the advancement of interoperable health information technology.  

  
Recruiting and Retaining the Next Generation of Talent (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speaker:   Jennifer Kushell
YS Interactive

Over the next 15 years, millennials, the largest generation in history, will continue to enter the workforce with the strength and impact of a tidal wave - and these emerging adults are NOT adapting so readily to business as usual.  Instead, they're shaking up the way companies do business.  If you haven't seen it already, rest assured, you will!  In this session, attendees will discover who the millennials are and what makes them tick, as well as explore what they don't understand about you, your company and your opportunities, and what you can do about it.

 
Special Session for Educators and Regulators
Diversion, Impairment, and Drug Abuse: Strategies for Key Stakeholders to Protect Patient Health
(presentation)
Time:   1:00 p.m. – 3:00 p.m.
Speakers: Jeffrey N. Baldwin, PharmD
University of Nebraska Medical Center College of Pharmacy
  Harold Hodnett
Kerr Drug, Inc.
 

Edward J. Svihra, RPh
Walgreen Co.

In this session, speakers will provide an overview of the growing rise of the abuse of prescription and OTC medications and strategies being employed to address the challenges this growing problem is placing on student pharmacists, pharmacists, educators, regulatory bodies and patients.
 
Special Session for Lawyers – BY INVITATION ONLY
Industry Litigation Overview: Legal Actions Impacting Pharmacy’s Bottom Line
(presentation1) (presentation2)
Time:   1:00 p.m. – 3:00 p.m.
Speakers: Rick Ball, Esq.
Duane Morris LLP
  Nick Lynn, Esq.
Duane Morris LLP
During this session, speakers will discuss the latest about cases impacting your pharmacy business both at the pharmacy counter and the front end and attendees will learn how much is going on in the courts across the country that matters to you and your client.  Now, more than ever, not only legislators and regulators impact pharmacy, judges impact the well being of our business community too.  At this session, attendees can expect to hear about the latest in industry litigation, like the on-going class action lawsuits against manufacturers and pricing compendiums over AWP prices, provider lawsuits challenging reduced reimbursement in the states, class actions over retailer credit card security, the Visa anti-trust lawsuit, class actions regarding tainted imported products, and other timely matters.  This is a “must attend” for all pharmacy counsel!

 

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Monday, August 25, 2008

Significant Trends Affecting the Pharmacist Shortage

Time:   10:15 a.m. – 11:15 a.m.
Speaker: Katherine Knapp, PhD
Touro University - California College of Pharmacy
Learn about the latest trends impacting the pharmacist shortage during this session. Recent data from the Aggregate Demand Index and NACDS' manpower survey will be used to interpret the shortage on the national and state levels. This session will analyze the impact of school expansions, including new school openings and satellite pharmacy campuses, and what it means to pharmacist supply.  We'll also explore the concept of mandatory residencies for pharmacy graduates and its potential to impact the pharmacy workforce.
 
Wall Street’s View of Retail Pharmacy (presentation)
Time:   10:15 a.m. – 11:15 a.m.
Speaker: Scott Mushkin
Jefferies & Company

This session will include a Wall Street analyst's view of current retail pharmacy trends, as well as insight on current issues impacting the industry such as retail clinics, AMP, Medicare Part D, RFID, and specialty pharmacy.  Investors' views of primary success factors for retail drug stores and the outlook for retail drug chains will also be discussed. 

 
Fraud and Abuse: New Standards and Pharmacy Audits (presentation)
Time:   10:15 a.m. – 11:15 a.m.
Speaker:

Frank W. Carsonie, Esq.
Benesch, Friedlander, Coplan & Aronoff LLP

At this session, you will learn about CMS’s recent requirement that all pharmacies participating in Medicare Part D be trained in fraud, waste, and abuse prevention.  The session will also give you an overview of what the training should entail, its purpose, and training resources.  Additionally, recent audit practices in the states which are resulting in purported findings of fraud and abuse by pharmacies in areas previously treated as administrative errors will be discussed.  Finally, steps your company may consider taking to prevent being caught unprepared in this new enforcement environment will be shared. 
 
Medication Therapy Management: What’s Next for Community Pharmacy?(presentation)
Time:   10:15 a.m. – 11:15 a.m.
Speaker: Daniel E. Buffington, PharmD, MBA
Clinical Pharmacology Services, Inc.
This session will explore the landscape of MTM services currently provided in the community pharmacy setting and steps necessary to garner widespread adoption of these services by payers, providers and patients.  The importance of a uniform documentation and billing process to be used by all providers will also be discussed, including initiatives currently underway to standardize elements of MTM services and how community pharmacy can play a role.  Also, different perspectives related to MTM will be explored.
 
Pharmacy Practice Issues Update: Recent Changes and Trends in State Pharmacy Laws and Regulations (presentation)
Time:   10:15 a.m. – 11:15 a.m.
Speaker: Dennis Wiesner, RPh, CIPP
H-E-B
This session will provide an update on pharmacy practice issues important to chain pharmacy operators. The discussion will focus on notable changes and trends in state laws and regulations affecting pharmacy practice and operations, including generic substitution, electronic pseudoephedrine log requirements, prescription monitoring programs and other diversion issues, prescription drug pedigree requirements, and other topical issues pertinent to the practice of pharmacy.
 
Special Session for Lawyers – BY INVITATION ONLY
Medicare Part D: Contracting and Mail Order Competition
Time:   1:00 p.m. – 3:00 p.m.
Speakers: Marcelo Corpuz
Walgreen Co.
  Alexis C. Wood, JD
Walgreen Co.
 

Christine C. Rinn
Crowell & Moring

Medicare Part D has changed the way pharmacies do business with PBMs and health plans.  Part D complicates industry relationships by imposing many new legal requirements in thousands of pages of statutes, regulations and agency guidances.  This session will discuss the impact that Part D has on contracts and competition among pharmacies, PBMs and plans. 

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Tuesday, August 26, 2008

Pharmaceutical Trends, Issues and Forecasts
Time:   8:00 a.m. – 9:30 a.m.
Speaker: Douglas M. Long
IMS HEALTH
Get an expert’s view of the 2009 pharmaceuticals market, highlighting trends, issues and forecasts in demographics, sales, markets and more.  Find out which industry segments are growing or declining, and how evolving trends may impact you and your business.
     
Pharmacy Customer Satisfaction: Building Customer Loyalty (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speaker: James M. Wilson, RPh, MBA
Wilson Health Information, LLC
Attaining a high level of customer satisfaction is crucial to achieving customer loyalty and business success.  Many factors influence a customer's perspective of a pharmacy, such as convenience, pricing and store product and service offerings. However, timeliness, knowledge of insurance coverage, adequate supply of medications, and consistently delivering superior professional and customer service keeps customers coming back.  This session will present new results from the annual WilsonRx Pharmacy Customer Satisfaction Survey that identifies retail customers' perception of their pharmacy, their level of satisfaction, and loyalty to the store they use most often to fill prescriptions. These results help you to understand what is most important to your customers and how to achieve a better perspective on how to increase customer loyalty and satisfaction.
 
Business Continuity in Natural and Man-Made Disasters and the Role of RxResponse (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speaker: Erin Mullen, RPh, PhD
RxResponse
Emergency preparedness is critical for all businesses, including the pharmacy industry.  This session will explore planning for business continuity in the event of both man-made and natural disasters. Also discussed will be the role of RxResponse, an information-sharing forum comprised of pharmaceutical manufacturers, distributors, pharmacies, hospitals, disaster relief agencies, and state/federal government agencies.  RxResponse engages to help foster information flow during a severe natural disaster, large-scale terrorist attack or a pandemic that disrupts the normal supply of medicines.
 
Pharmacy Quality Alliance: Facilitating  High-Value Pharmacy Services Through Better Performance Information (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speaker: Laura Cranston, RPh
Pharmacy Quality Alliance
The Pharmacy Quality Alliance (PQA) has been working to improve healthcare quality and patient safety through a collaborative process in which key stakeholders agree on a strategy for measuring performance at the pharmacy and pharmacist levels since its inception. This session will explore initiatives that PQA is currently engaged in, including an update on the quality measures that have been adopted by PQA and several demonstration projects to evaluate pharmacy performance based on these measures.
 
Get Ready, Get Set, Get Accredited: What You Need to Know to Beat the Clock for DMEPOS Accreditation (presentation)
Time:   9:45 a.m. – 10:45 a.m.
Speaker: Eleni Anagnostiadis, RPh
National Association of Boards of Pharmacy (NABP)
CMS recently announced accreditation deadline dates for suppliers of DMEPOS. Suppliers with more than 25 enrolled locations have until September 30, 2009. New suppliers seeking enrollment on or after March 1, 2008 must be accredited before applying for their supplier number. This session will provide information on the accreditation process including background of the federally mandated DMEPOS accreditation requirement, impact on community pharmacy, accreditation deadlines, and steps that chain pharmacies can take to prepare for a smooth accreditation process.
 

Retail Clinics 2.0: New Business and Care Models (presentation)

Time:   9:45 a.m. – 10:45 a.m.
Speaker: Mary Kate Scott
Scott & Company, Inc.

This session will discuss the legal and regulatory lay of the land for pharmacy’s new venture - retail clinics.  Speakers will report on the current state of this growing field and the different business models out there as well as discuss contracting and regulatory issues that may arise when setting up and running a retail clinic.  In addition, potential fraud and abuse concerns that may arise in the retail clinic setting and the latest on successful and unsuccessful state efforts to regulate retail clinics and the federal response will also be discussed.  Lastly, this session will explore what the future holds for retail clinics. 

 
The Latest on Prescription Drug Pedigrees: An Overview of Recent Federal and State Activity and the Impact on Pharmacies and Supply Chain Partners (presentation)
Time:   11:00 a.m. – 12:00 noon
Speakers: Ned Milenkovich, PharmD, JD
McDermott Will & Emery LLP
  Karen Peterson, RPh, JD
Sears Holdings Corporation
  Dan Steiber, RPh
VCG & Associates

This session will address legislative and regulatory efforts for requirements to track and trace prescription drugs including recent federal legislation to mandate tracking and tracing of prescription drugs and FDA's request for information on setting standards for a unique identifier and for track and trace systems. In addition, the session will discuss recent state legislative activity.

 
Legal and Regulatory Issues Facing Retail Clinics (presentation) (presentation2)
Time:   11:00 a.m. – 12:00 noon
Speakers: Tine Hansen-Turton, MGA
Convenient Care Association
  Caroline Ridgway
Convenient Care Association
This session will discuss the legal and regulatory lay of the land for pharmacy’s new venture - retail clinics.  Speakers will report on the current state of this growing field and the different business models out there as well as discuss contracting and regulatory issues that may arise when setting up and running a retail clinic.  In addition, potential fraud and abuse concerns that may arise in the retail clinic setting and the latest on successful and unsuccessful state efforts to regulate retail clinics and the federal response will also be discussed.  Lastly, this session will explore what the future holds for retail clinics. 
 
What Value-Based Insurance Benefit Design Means to Community Pharmacy (presentation 1) | (presentation 2)
Time:   11:00 a.m. – 12:00 noon
Speaker:

Mark Fendrick, MD
University of Michigan

Interest is growing in the Value Based Insurance Design (VBID) concept – a concept in which financial barriers to “high-value” drugs are lowered in hopes of raising Rx compliance and avoiding more expensive medical costs later on.  According to research from Hewitt Associates, almost one in five (19%) of large companies in the U.S. have implemented a value-based plan design, and another 40% are interested in learning more about them.  Come hear an expert in the field of VBID discuss employer innovators and implementers that have promoted long-term adherence to personal health management with value-based design initiatives. Also reviewed will be strategies for building a value-based health care culture, advantages of shifting to a co-pay redesign, how this growing trend affects community pharmacy, and what roles pharmacists can play related to VBID.

 
Medicare Part B: Competitive Bidding for DME... What Lies Ahead? (presentation1) (presentation2) (presentation3)
Time:   11:00 a.m. – 12:00 noon
Speakers:

Jeffrey S. Baird, JD
Brown & Fortunato, P.C.

  Charles R. Oltman, MBA
Target Corporation
  Timothy P. Trysla, JD
Alston + Bird, LLP

CMS has embarked on a new program that requires Part B suppliers in certain parts of the country to competitively bid to provide certain durable medical equipment (DME), limiting the number of suppliers that might be able to provide these products.  Although the recently enacted Medicare Improvements for Patients and Providers Act (MIPPA) of 2008 delayed the competitive bidding program, the program’s threats remain as, the competitive bidding process will be restarted in 2009.  This session will focus on what retail pharmacy operators need to know about the competitive bidding program and the impact of the delay.  Some issues that will be addressed in this forum will include which products and services will be subject to a fee schedule cut to fund the delay, how the delay affects providers who may have won or lost contracts in the first round, how the delay affects patients that were told they would need to use a contract supplier, the policy and legal challenges providers should be aware of to remain competitive in the upcoming bidding program, and what the new competitive bidding program will look like.  

 
A Matter of Trust: Crisis Communications for All Pharmacy Personnel(presentation)
Time:   11:00 a.m. – 12:00 noon
Speaker: Christopher P. Krese
National Association of Chain Drug Stores (NACDS)
The best time to think about crisis communications is before something goes wrong. A crisis demands an immediate response, not the beginning of the planning phase. The good news is that a well-prepared crisis communications plan is empowering, and can simultaneously decrease panic and increase effectiveness in responding should a crisis strike. This session will focus on the core elements of a crisis communications plan and provide participants practical insights on the ways that they may be called on to execute a plan, from corporate personnel to pharmacists on the front line.